Shipping & Delivery – Verlin Naturals

Last updated: 25 August 2026

We deliver countrywide across Kenya. This page explains how ordering and delivery work, and what to do if something goes wrong.

Processing time

Orders are packed once payment is confirmed against the order. We will send you a message when your order leaves the shop. Orders placed on Sundays and public holidays are processed on the next working day.

Delivery charges and timelines

Delivery is handled by courier, and the charge depends on where you are and the size of your order. Your exact delivery charge is calculated at checkout and shown before you confirm and pay, so there are no surprises after payment.

Delivery within Nairobi is normally quicker than upcountry delivery. Timelines quoted at checkout are estimates counted in working days from dispatch, not from when the order was placed, and they are not guarantees.

Orders above the free-delivery threshold shown at checkout qualify for free delivery. The threshold applies to your cart total before delivery charges are added.

Collect from our shop

You are welcome to collect your order instead of paying for delivery:

Iconic Business Place, Moi Avenue, Shop B5, Nairobi
Monday to Friday: 9:00am to 8:00pm
Saturday: 11:00am to 3:00pm
Sunday and public holidays: closed

View on Google Maps

Please wait for our message confirming your order is ready before travelling, and bring your order number and the M-Pesa confirmation.

How to pay

We accept M-Pesa:

Paybill: 247247
Account number: 841441

Use your order number as the reference where the field allows it, and keep the confirmation SMS. Orders are dispatched once payment is matched to the order. If you have paid and have not heard from us within a few hours during working hours, send us the M-Pesa confirmation message on 0718 218 217 and we will trace it.

Getting your delivery details right

Please give a phone number that will be reachable on the delivery day, and an address specific enough for a courier to find, including the building name, floor or house number and a nearby landmark. Most failed deliveries are caused by an unreachable phone or an address that stops at the estate name.

If a delivery fails because nobody was available or the details given were wrong, the courier will usually try to reach you again, and a further delivery charge may apply for repeat attempts.

Checking your parcel

Please check your order when it arrives. If an item is missing, damaged in transit or not what you ordered, contact us within 48 hours on 0718 218 217 or buy@verlinnaturals.com with your order number and a photograph. We will replace it or refund it. Reporting quickly makes a claim against the courier much easier.

Delays

Occasionally a delivery takes longer than estimated because of courier backlogs, weather, road closures or public disruption. These are outside our control. We will keep you informed and follow up with the courier on your behalf.